Understand the core functions of banking.Learn about regulatory frameworks and compliance.Develop skills in customer service and relationship management.
Table of Contents:
Introduction to Banking
Regulatory Frameworks
Banking Products and Services
Customer Relationship Management
Risk Management Basics
Case Studies and Practical Applications
Course Content:
Day 1:
Overview of banking functions: retail, corporate, investment.
Discussion on regulations (e.g., AML, KYC).
Introduction to various banking products (loans, deposits).
Day 2:
Techniques for effective customer service.
Understanding risk management in banking.
Interactive case studies to apply learned concepts.
*Course fee/pax. Minimum 4 registration is required to schedule the Class.
