Table of Contents:
- Introduction to Banking
- Regulatory Frameworks
- Banking Products and Services
- Customer Relationship Management
- Risk Management Basics
- Case Studies and Practical Applications
Course Content:
Day 1:
- Overview of banking functions: retail, corporate, investment.
- Discussion on regulations (e.g., AML, KYC).
- Introduction to various banking products (loans, deposits).
Day 2:
- Techniques for effective customer service.
- Understanding risk management in banking.
- Interactive case studies to apply learned concepts.