Digital Banking & Fintech Training Programs

Duration: 2 Days

• ul> • li style="list-style-type: none;"> • ul> • li>Understand fundamental concepts of digital banking and fintech • li>Master common digital banking products and services • li>Learn cybersecurity basics and customer data protection • li>Develop skills to assist customers with digital banking services • li>Understand regulatory compliance in digital banking • ul> • li> • ul>
Day 1:
Digital Banking Fundamentals (2 hours)
  • Introduction to Digital Banking
  • Evolution of banking services
  • Digital banking landscape in Cambodia/Bangladesh
  • Types of digital banking channels
  • Mobile banking and internet banking platforms
 
Digital Banking Products & Services (3 hours)
  • Electronic fund transfers
  • Mobile wallets and payments
  • QR code payments
  • Digital onboarding
  • Internet banking services
 
Customer Service in Digital Banking (2 hours)
  • Common customer queries and solutions
  • Digital banking enrollment process
  • Troubleshooting basic issues
  • Customer education best practices

 

Day 2:
Security & Compliance (3 hours)
  • Basic Cybersecurity Awareness
  • Common security threats
  • Password security
  • Social engineering awareness
  • Customer data protection
 
Regulatory Compliance (2 hours)
  • Local banking regulations
  • KYC and AML basics
  • Customer privacy laws
  • Transaction limits and restrictions
 
Practical Applications (2 hours)
  • Role-play exercises
  • Case studies
  • Assessment

Target Audience: Branch managers, tellers, relationship managers, operations staff

Delivery Method: Classroom training with hands-on exercises