10997-D | Office 365 Administration and Troubleshooting

The 10997-D Office 365 Administration and Troubleshooting course is designed for IT professionals

seeking expertise in Microsoft 365 services management.

• Target Audience:
• IT Administrators responsible for managing Office 365 environments
• Systems Administrators seeking to expand their skills in cloud-based solutions
• Network Administrators aiming to oversee Office 365 deployments and troubleshooting
• Technical Support Engineers focusing on resolving Office 365 service issues
• Help Desk Technicians who provide end-user support for Microsoft 365 Apps
• IT Professionals looking to understand Office 365 licensing and tenant configurations
• Security Administrators responsible for Office 365 security and compliance features
• Exchange and SharePoint Administrators transitioning to cloud services
• Microsoft 365 Managed Service Providers (MSPs) offering administration and support
• Professionals preparing for Microsoft certification exams related to Office 365
• IT Consultants who design and implement Office 365 solutions for clients
• IT Managers overseeing teams that administer Office 365 environments
• Solutions Architects involved in planning Office 365 deployments
• Office 365 Power Users who need deeper insights into administration and troubleshooting

• This module describes the features of Office 365 and identifies recent improvements
• to the service. It also identifies licensing options, describes the process of Office 365
• tenant configuration, and lists appropriate Office 365 client options.
• Overview of the Office 365 services
• Overview of Microsoft 365 and Office 365 licensing
• Microsoft 365 tenant configuration
• Office 365 clients

• Setting up a Microsoft 365 lab environment
• Configuring Office 365 Services
• After completing this module, students will be able to:
• Describe Microsoft 365 and Office 365 services.
• Explain Microsoft 365 and Office 365 licensing options.
• Describe Microsoft 365 tenant configuration.
• Describe the available Office 365 clients.

• This module describes how to manage Office 365 by using the administrative portals
• and Windows PowerShell. It also explains how to manage administrative access and
• troubleshoot administration in Microsoft 365.
• Managing Office 365 with the administrative portals
• Managing Office 365 with Windows PowerShell
• Managing administrative access in Microsoft 365
• Troubleshooting administration in Office 365

• Using the Microsoft 365 admin center
• Administering Office 365 with Windows PowerShell
• Configuring role-based administration
• Troubleshooting administrative issues in Office 365
• After completing this module, students will be able to:
• Manage Office 365 by using the administrative portals.
• Manage Office 365 by using Windows PowerShell.
• Manage administrative access in Microsoft 365.
• Troubleshoot administration in Office 365.

• directory objects
• This module describes directory synchronization and federation. The module explains
• how to manage Microsoft Azure Active Directory Connect (Azure AD Connect) and
• user and group objects in Office 365. Additionally, it describes how to troubleshoot
• objects and directory synchronization in Office 365.
• Overview of directory synchronization and federation
• Azure AD Connect management
• Managing user and group objects in Microsoft 365
• Troubleshooting objects and directory synchronization in Office 365

• Configuring Azure AD Connect
• Administer Office 365 by using the Microsoft 365 admin center and Office 365 services
• admin centers
• Administer Office 365 by using Windows PowerShell
• Managing password policies in Microsoft 365
• Troubleshooting synchronization issues with user objects in Microsoft 365
• After completing this module, students will be able to:
• Describe directory synchronization and federation.
• Manage Azure AD Connect.
• Manage user and group objects in Office 365.
• Troubleshoot objects and directory synchronization in Office 365.

• This module describes the subscription options and roles in Exchange Online. It
• explains how to administer Exchange Online recipients and client access policies in
• Exchange Online and how to troubleshoot Exchange Online.
• Overview of Exchange Online management
• Administering Exchange Online recipients
• Administering client access policies in Exchange Online
• Troubleshooting Exchange Online

• Configuring and administering Exchange Online recipients
• Configuring delegated administration
• Configuring client access policies
• Troubleshooting Exchange Online
• After completing this module, students will be able to:
• Describe the subscription options and roles in Exchange Online.
• Administer Exchange Online recipients.
• Administer client access policies in Exchange Online.
• Troubleshoot Exchange Online.

• This module describes Teams and explains how to administer, manage, and
• troubleshoot Teams.
• Overview of Teams
• Administering and managing Teams
• Creating and managing teams in Teams
• Troubleshooting Teams

• Configuring Teams organization settings
• Configuring Teams user settings
• Creating and managing teams
• Troubleshooting Teams client issues
• After completing this module, students will be able to:
• Describe Teams.
• Administer and manage Teams.
• Create and manage teams.
• Troubleshoot problems with Teams.

• This module describes how to configure SharePoint Online settings and site
• collections and external user access to SharePoint Online. It also explains how to
• manage Microsoft OneDrive for Business synchronization and how to troubleshoot
• SharePoint Online.
• Overview of SharePoint Online management
• Administering SharePoint Online site collections
• Administering external users in SharePoint Online
• Configuring OneDrive for Business
• Troubleshooting SharePoint Online and OneDrive for Business

• Configuring SharePoint Online settings
• Creating and configuring a SharePoint site collection
• Configuring and verifying external user sharing
• Configuring OneDrive for Business
• Troubleshooting SharePoint Online and OneDrive for Business
• After completing this module, students will be able to:
• Manage SharePoint Online.
• Configure SharePoint Online site collections.
• Configure external user access to SharePoint Online.
• Manage OneDrive for Business synchronization.
• Troubleshoot SharePoint Online and OneDrive for Business.

• This module describes Microsoft 365 Apps for enterprise. It also explains how to plan
• and manage user-driven Microsoft 365 Apps for enterprise deployments and how to
• troubleshoot the deployments.
• Overview of Microsoft 365 Apps for enterprise
• Managing Microsoft 365 Apps for enterprise deployments
• Troubleshooting Microsoft 365 apps deployments

• Preparing Microsoft 365 Apps for enterprise installations
• Managing user-driven Microsoft 365 Apps for enterprise installations
• Managing centralized Microsoft 365 Apps for enterprise installations
• Troubleshooting Microsoft 365 Apps for enterprise deployments
• After completing this module, students will be able to:
• Describe Microsoft 365 Apps for enterprise.
• Plan and manage user-driven Microsoft 365 Apps for enterprise deployments.
• Troubleshoot Microsoft 365 Apps for enterprise deployments.

• This module describes the compliance features in Office 365. It explains how to
• administer Azure Information Protection and the compliance features in Office 365,
• how to configure and administer email security in Office 365, and how to
• troubleshoot Office 365 compliance and protection.
• Overview of compliance features in Office 365
• Administering information protection in Office 365
• Administering compliance features in Office 365
• Configuring and administering email security in Office 365
• Troubleshooting Office 365 compliance and protection

• Configuring and verifying Azure Information Protection in Office 365
• Configuring compliance features
• Configuring email protection
• Troubleshooting security and compliance
• After completing this module, students will be able to:
• Describe the compliance features in Office 365.
• Administer Azure Information Protection in Office 365.
• Administer the compliance features in Office 365.
• Configure and administer email security in Office 365.
• Troubleshoot Office 365 compliance and protection.