MS -102 : Microsoft 365 Administrator
Duration: 5 Days
Course Overview
This course covers the following key elements of Microsoft 365 administration: Microsoft 365 tenant management, Microsoft 365 identity synchronization, and Microsoft 365 security and compliance.
In Microsoft 365 tenant management, you learn how to configure your Microsoft 365 tenant, including your organizational profile, tenant subscription options, component services, user accounts and licenses, security groups, and administrative roles. You then transition to configuring Microsoft 365, with a primary focus on configuring Office client connectivity. Finally, you explore how to manage user-driven client installations of Microsoft 365 Apps for enterprise deployments.
The course then transitions to an in-depth examination of Microsoft 365 identity synchronization, with a focus on Microsoft Entra Connect and Connect Cloud Sync. You learn how to plan for and implement each of these directory synchronization options, how to manage synchronized identities, and how to implement password management in Microsoft 365 using multifactor authentication and self-service password management.
In Microsoft 365 security management, you begin examining the common types of threat vectors and data breaches facing organizations today. You then learn how Microsoft 365’s security solutions address each of these threats. You are introduced to the Microsoft Secure Score, as well as to Microsoft Entra ID Protection. You then learn how to manage the Microsoft 365 security services, including Exchange Online Protection, Safe Attachments, and Safe Links. Finally, you are introduced to the various reports that monitor an organization’s security health. You then transition from security services to threat intelligence; specifically, using Microsoft 365 Defender, Microsoft Defender for Cloud Apps, and Microsoft Defender for Endpoint.
Once you have this understanding of Microsoft 365’s security suite, you then examine the key components of Microsoft 365 compliance management. This begins with an overview of all key aspects of data governance, including data archiving and retention, Microsoft Purview message encryption, and data loss prevention (DLP). You then delve deeper into archiving and retention, paying particular attention to Microsoft Purview insider risk management, information barriers, and DLP policies. You then examine how to implement these compliance features by using data classification and sensitivity labels.
IS THIS THE RIGHT COURSE?
Before attending this course, students must have:
Completed a role-based administrator course such as Messaging, Teamwork, Security, Compliance, or Collaboration.
A proficient understanding of DNS and basic functional experience with Microsoft 365 services.
A proficient understanding of general IT practices.
A working knowledge of PowerShell.
WHO SHOULD ATTEND?
This course is designed for persons aspiring to the Microsoft 365 Administrator role and have completed at least one of the Microsoft 365 role-based administrator certification paths.
WHAT YOU'LL LEARN
Students will learn to,
Configure your Microsoft 365 experience
Manage users, licenses, and mail contacts in Microsoft 365
Manage groups in Microsoft 365
Add a custom domain in Microsoft 365
Configure client connectivity to Microsoft 365
Configure administrative roles in Microsoft 365
Manage tenant health and services in Microsoft 365
Deploy Microsoft 365 Apps for enterprise
Analyze your Microsoft 365 workplace data using Microsoft Viva Insights
Explore identity synchronization
Prepare for identity synchronization to Microsoft 365
Implement directory synchronization tools
Manage synchronized identities
Manage secure user access in Microsoft 365
Examine threat vectors and data breaches
Explore the Zero Trust security model
Explore security solutions in Microsoft Defender XDR
Examine Microsoft Secure Score
Examine Privileged Identity Management
Examine Microsoft Entra ID Protection
Examine email protection in Microsoft 365
Enhance your email protection using Microsoft Defender for Office 365
Manage Safe Attachments
Manage Safe Links
Explore threat intelligence in Microsoft Defender XDR
Implement app protection by using Microsoft Defender for Cloud Apps
Implement endpoint protection by using Microsoft Defender for Endpoint
Implement threat protection by using Microsoft Defender for Office 365
Examine data governance solutions in Microsoft Purview
Explore archiving and records management in Microsoft 365
Explore retention in Microsoft 365
Explore Microsoft Purview Message Encryption
Explore compliance in Microsoft 365
Implement Microsoft Purview Insider Risk Management
Implement Microsoft Purview Information Barriers
Explore Microsoft Purview Data Loss Prevention
Implement Microsoft Purview Data Loss Prevention
Implement data classification of sensitive information
Explore sensitivity labels
Implement sensitivity labels
COURSE OUTLINE
Module 1: Configure your Microsoft 365 experience
Configure your company’s organization profile, which is essential for setting up for your company’s tenant.
Maintain minimum subscription requirements for your company.
Manage your services and add-ins by assigning more licenses, purchasing more storage, and so on.
Create a checklist that enables you to confirm your Microsoft 365 tenant meets your business needs.
Module 2: Manage users, licenses, and mail contacts in Microsoft 365
Identify which user identity model best suited for your organization.
Create user accounts from both the Microsoft 365 admin center and Windows PowerShell.
Manage user accounts and licenses in Microsoft 365.
Recover deleted user accounts in Microsoft 365.
Perform bulk user maintenance in Azure Active Directory.
Create and manage mail contacts from both the new Exchange admin center and Exchange Online PowerShell.
Module 3: Manage groups in Microsoft 365
Describe the various types of groups available in Microsoft 365.
Create and manage groups using the Microsoft 365 admin center and Windows PowerShell.
Create and manage groups in Exchange Online and SharePoint Online.
Module 4: Add a custom domain in Microsoft 365
Identify the factors that must be considered when adding a custom domain to Microsoft 365.
Plan the DNS zones used in a custom domain.
Plan the DNS record requirements for a custom domain.
Add a custom domain to your Microsoft 365 deployment.
Module 5: Configure client connectivity to Microsoft 365
Describe how Outlook uses Autodiscover to connect an Outlook client to Exchange Online.
Identify the DNS records needed for Outlook and other Office-related clients to automatically locate the services in Microsoft 365 using the Autodiscover process.
Describe the connectivity protocols that enable Outlook to connect to Microsoft 365.
Identify the tools that can help you troubleshoot connectivity issues in Microsoft 365 deployments.
Module 6: Configure administrative roles in Microsoft 365
Describe the Azure RBAC permission model used in Microsoft 365.
Describe the most common Microsoft 365 admin roles.
Identify the key tasks assigned to the common Microsoft 365 admin roles.
Delegate admin roles to partners.
Manage permissions using administrative units in Azure Active Directory.
Elevate privileges to access admin centers by using Azure AD Privileged Identity Management.
Module 7: Manage tenant health and services in Microsoft 365
Monitor your organization's Microsoft 365 service health in the Microsoft 365 admin center.
Develop an incident response plan to deal with incidents that may occur with your Microsoft 365 service.
Request assistance from Microsoft to address technical, pre-sales, billing, and subscription support issues.
Module 8: Deploy Microsoft 365 Apps for enterprise
Describe the Microsoft 365 Apps for enterprise functionality.
Configure the Readiness Toolkit.
Plan a deployment strategy for Microsoft 365 Apps for enterprise.
Complete a user-driven installation of Microsoft 365 Apps for enterprise.
Deploy Microsoft 365 Apps for enterprise with Microsoft Endpoint Configuration Manager.
Identify the mechanisms for managing centralized deployments of Microsoft 365 Apps for enterprise.
Deploy Microsoft 365 Apps for enterprise with the Office Deployment Toolkit.
Describe how to manage Microsoft 365 Apps for enterprise updates.
Determine which update channel and application method applies for your organization.
Module 9: Analyze your Microsoft 365 workplace data using Microsoft Viva Insights
Identify how Microsoft Viva Insights can help improve collaboration behaviors in your organization.
Discover the sources of data used in Microsoft Viva Insights.
Explain the high-level insights available through Microsoft Viva Insights.
Create custom analysis with Microsoft Viva Insights.
Summarize tasks and considerations for setting up Microsoft Viva Insights and managing privacy.
Module 10: Explore identity synchronization
Describe the Microsoft 365 authentication and provisioning options
Explain the two identity models in Microsoft 365 - cloud-only identity and hybrid identity
Explain the three authentication methods in the hybrid identity model - Password hash synchronization, Pass-through authentication, and federated authentication
Describe how Microsoft 365 commonly uses directory synchronization
Module 11: Prepare for identity synchronization to Microsoft 365
Identify the tasks necessary to configure your Azure Active Directory environment.
Plan directory synchronization to synchronize your on-premises Active Directory objects to Azure AD.
Identify the features of Azure AD Connect sync and Azure AD Connect Cloud Sync.
Choose which directory synchronization best fits your environment and business needs.
Module 12: Implement directory synchronization tools
Configure Azure AD Connect and Azure AD Connect Cloud Sync prerequisites
Set up Azure AD Connect and Azure AD Connect Cloud Sync
Monitor synchronization services using Azure AD Connect Health
Module 13: Manage synchronized identities
Ensure users synchronize efficiently
Manage groups with directory synchronization
Use Azure AD Connect Sync Security Groups to help maintain directory synchronization
Configure object filters for directory synchronization
Troubleshoot directory synchronization using various troubleshooting tasks and tools
Module 14: Manage secure user access in Microsoft 365
Manage user passwords
Describe pass-through authentication
Enable multifactor authentication
Describe self-service password management
Implement Azure AD Smart Lockout
Implement entitlement packages in Azure AD Identity Governance
Implement conditional access policies
Create and perform an access review
Module 15: Examine threat vectors and data breaches
Describe techniques hackers use to compromise user accounts through email
Describe techniques hackers use to gain control over resources
Describe techniques hackers use to compromise data
Mitigate an account breach
Prevent an elevation of privilege attack
Prevent data exfiltration, data deletion, and data spillage
Module 16: Explore the Zero Trust security model
Describe the Zero Trust approach to security in Microsoft 365
Describe the principles and components of the Zero Trust security model
Describe the five steps to implementing a Zero Trust security model in your organization
Explain Microsoft's story and strategy around Zero Trust networking
Module 17: Explore security solutions in Microsoft Defender XDR
Identify the features of Microsoft Defender for Office 365 that enhance email security in a Microsoft 365 deployment
Explain how Microsoft Defender for Identity identifies, detects, and investigates advanced threats, compromised identities, and malicious insider actions directed at your organization
Explain how Microsoft Defender for Endpoint helps enterprise networks prevent, detect, investigate, and respond to advanced threats
Describe how Microsoft 365 Threat Intelligence can be beneficial to your organization’s security officers and administrators
Describe how Microsoft Cloud App Security enhances visibility and control over your Microsoft 365 tenant through three core areas
Module 18: Examine Microsoft Secure Score
Describe the benefits of Secure Score and what kind of services can be analyzed
Describe how to collect data using the Secure Score API
Describe how to use the tool to identify gaps between your current state and where you would like to be regarding security
Identify actions that increase your security by mitigating risks
Explain where to look to determine the threats each action mitigates and the impact it has on users
Module 19: Examine Privileged Identity Management
Describe how Privileged Identity Management enables you to manage, control, and monitor access to important resources in your organization
Configure Privileged Identity Management for use in your organization
Describe how Privileged Identity Management audit history enables you to see all the user assignments and activations within a given time period for all privileged roles
Explain how Microsoft Identity Manager helps organizations manage the users, credentials, policies, and access within their organizations and hybrid environments
Explain how Privileged Access Management provides granular access control over privileged admin tasks in Microsoft 365
Module 20: Examine Microsoft Entra ID Protection
Describe Azure Identity Protection (AIP) and what kind of identities can be protected
Enable the three default protection policies in AIP
Identify the vulnerabilities and risk events detected by AIP
Plan your investigation in protecting cloud-based identities
Plan how to protect your Azure Active Directory environment from security breaches
Module 21: Examine email protection in Microsoft 365
Describe how Exchange Online Protection analyzes email to provide anti-malware pipeline protection.
List several mechanisms used by Exchange Online Protection to filter spam and malware.
Describe other solutions administrators might implement to provide extra protection against phishing and spoofing.
Understand how EOP provides protection against outbound spam.
Module22: Enhance your email protection using Microsoft Defender for Office 365
Describe how the Safe Attachments feature in Microsoft Defender for Office 365 blocks zero-day malware in email attachments and documents.
Describe how the Safe Links feature in Microsoft Defender for Office 365 protects users from malicious URLs embedded in email and documents that point to malicious websites.
Create outbound spam filtering policies.
Unblock users who violated spam filtering policies so they can resume sending emails.
Module 23: Manage Safe Attachments
Create and modify a Safe Attachments policy using Microsoft 365 Defender
Create a Safe Attachments policy by using PowerShell
Configure a Safe Attachments policy
Describe how a transport rule can disable a Safe Attachments policy
Describe the end-user experience when an email attachment is scanned and found to be malicious
Module 24: Manage Safe Links
Create and modify a Safe Links policy using Microsoft 365 Defender
Create a Safe Links policy using PowerShell
Configure a Safe Links policy
Describe how a transport rule can disable a Safe Links policy
Describe the end-user experience when Safe Links identifies a link to a malicious website embedded in email, and a link to a malicious file hosted on a website
Module 25: Explore threat intelligence in Microsoft Defender XDR
Describe how threat intelligence in Microsoft 365 is powered by the Microsoft Intelligent Security Graph.
Create alerts that can identify malicious or suspicious events.
Understand how the automated investigation and response process works in Microsoft Defender XDR.
Describe how threat hunting enables security operators to identify cybersecurity threats.
Describe how Advanced hunting in Microsoft Defender XDR proactively inspects events in your network to locate threat indicators and entities.
Module 26: Implement app protection by using Microsoft Defender for Cloud Apps
Describe how Microsoft Defender for Cloud Apps provides improved visibility into network cloud activity and increases the protection of critical data across cloud applications.
Explain how to deploy Microsoft Defender for Cloud Apps.
Control your cloud apps with file policies.
Manage and respond to alerts generated by those policies.
Configure and troubleshoot Cloud Discovery.
Module 27: Implement endpoint protection by using Microsoft Defender for Endpoint
Describe how Microsoft Defender for Endpoint helps enterprise networks prevent, detect, investigate, and respond to advanced threats.
Onboard supported devices to Microsoft Defender for Endpoint.
Implement the Threat and Vulnerability Management module to effectively identify, assess, and remediate endpoint weaknesses.
Configure device discovery to help find unmanaged devices connected to your corporate network.
Lower your organization's threat and vulnerability exposure by remediating issues based on prioritized security recommendations.
Module 28: Implement threat protection by using Microsoft Defender for Office 365
Describe the protection stack provided by Microsoft Defender for Office 365.
Understand how Threat Explorer can be used to investigate threats and help to protect your tenant.
Describe the Threat Tracker widgets and views that provide you with intelligence on different cybersecurity issues that might affect your company.
Run realistic attack scenarios using Attack Simulator to help identify vulnerable users before a real attack impacts your organization.
Module 29: Examine data governance solutions in Microsoft Purview
Protect sensitive data with Microsoft Purview Information Protection.
Govern organizational data using Microsoft Purview Data Lifecycle Management.
Minimize internal risks with Microsoft Purview Insider Risk Management.
Explain the Microsoft Purview eDiscovery solutions.
Module 30: Explore archiving and records management in Microsoft 365
Enable and disable an archive mailbox in the Microsoft Purview compliance portal and through Windows PowerShell.
Run diagnostic tests on an archive mailbox.
Learn how retention labels can be used to allow or block actions when documents and emails are declared records.
Create your file plan for retention and deletion settings and actions.
Determine when items should be marked as records by importing an existing plan (if you already have one) or create new retention labels. Restore deleted data in Exchange Online and SharePoint Online.
Module 31: Explore retention in Microsoft 365
Explain how a retention policies and retention labels work.
Identify the capabilities of both retention policies and retention labels.
Select the appropriate scope for a policy depending on business requirements.
Explain the principles of retention.
Identify the differences between retention settings and eDiscovery holds.
Restrict retention changes by using preservation lock.
Module 32: Explore Microsoft Purview Message Encryption
Describe the features of Microsoft Purview Message Encryption.
Explain how Microsoft Purview Message Encryption works and how to set it up.
Define mail flow rules that apply branding and encryption templates to encrypt email messages.
Add organizational branding to encrypted email messages.
Explain the extra capabilities provided by Microsoft Purview Advanced Message Encryption.
Module 33: Explore compliance in Microsoft 365
Describe how Microsoft 365 helps organizations manage risks, protect data, and remain compliant with regulations and standards.
Plan your beginning compliance tasks in Microsoft Purview.
Manage your compliance requirements with Compliance Manager.
Manage compliance posture and improvement actions using the Compliance Manager dashboard.
Explain how an organization's compliance score is determined.
Module 34: Implement Microsoft Purview Insider Risk Management
Describe insider risk management functionality in Microsoft 365.
Develop a plan to implement the Microsoft Purview Insider Risk Management solution.
Create insider risk management policies.
Manage insider risk management alerts and cases.
Module 35: Implement Microsoft Purview Information Barriers
Describe how information barriers can restrict or allow communication and collaboration among specific groups of users.
Describe the components of an information barrier and how to enable information barriers.
Understand how information barriers help organizations determine which users to add or remove from a Microsoft Team, OneDrive account, and SharePoint site.
Describe how information barriers prevent users or groups from communicating and collaborating in Microsoft Teams, OneDrive, and SharePoint.
Module 36: Explore Microsoft Purview Data Loss Prevention
Describe how Data Loss Prevention (DLP) is managed in Microsoft 365
Understand how DLP in Microsoft 365 uses sensitive information types and search patterns
Describe how Microsoft Endpoint DLP extends the DLP activity monitoring and protection capabilities.
Describe what a DLP policy is and what it contains
View DLP policy results using both queries and reports
Module 37: Implement Microsoft Purview Data Loss Prevention
Create a data loss prevention implementation plan. Implement Microsoft 365's default DLP policy.
Create a custom DLP policy from a DLP template and from scratch.
Create email notifications and policy tips for users when a DLP rule applies.
Create policy tips for users when a DLP rule applies
Configure email notifications for DLP policies
Module 38: Implement data classification of sensitive information
Explain the benefits and pain points of creating a data classification framework.
Identify how data classification of sensitive items is handled in Microsoft 365.
Understand how Microsoft 365 uses trainable classifiers to protect sensitive data.
Create and then retrain custom trainable classifiers.
Analyze the results of your data classification efforts in Content explorer and Activity explorer.
Implement Document Fingerprinting to protect sensitive information being sent through Exchange Online.
Module 39: Explore sensitivity labels
Describe how sensitivity labels let you classify and protect your organization's data
Identify the common reasons why organizations use sensitivity labels
Explain what a sensitivity label is and what they can do for an organization
Configure a sensitivity label's scope
Explain why the order of sensitivity labels in your admin center is important
Describe what label policies can do
Module 40: Implement sensitivity labels
Describe the overall process to create, configure, and publish sensitivity labels
Identify the administrative permissions that must be assigned to compliance team members to implement sensitivity labels
Develop a data classification framework that provides the foundation for your sensitivity labels
Create and configure sensitivity labels
Publish sensitivity labels by creating a label policy
Identify the differences between removing and deleting sensitivity labels
PREREQUISITES
Before attending this course, students must have:
Completed a role-based administrator course such as Messaging, Teamwork, Security, Compliance, or Collaboration.
A proficient understanding of DNS and basic functional experience with Microsoft 365 services.
A proficient understanding of general IT practices.
A working knowledge of PowerShell.
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